Welcome, Guest    Sign Out Sign In | My Account | (0)

 

         quote-icon.png  Quote Request

        Can't find it? Questions? Help & Product Requests

          phone-icon_1.png Call Us!  (920)735-2727

 

 


Returns & Refunds

RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Several types of goods are exempt from being returned; such as custom imprinted items unless there is a quality defect.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 14 days.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@theffd.com.

SHIPPING
To return your product, you need to contact us for a return authorization at 920-735-2727 or sales@theffd.com.